Refund Policy
This Refund Policy is based on the official Justwalkin Rooms Cancellation & Refund Policy. It explains refund eligibility, processing timelines, exceptions, no-show impact, and how guests may request support.
Document details
- Last updated
- 26 June 2026
- Source
- Cancellation & Refund Policy
- Business
- Justwalkin Rooms
1. Introduction
Transparent refund handling
At Justwalkin Rooms, we strive to provide a transparent and hassle-free booking experience. Refund procedures apply to accommodation bookings, experiences, retreats, and corporate reservations made through our platform.
Each property, experience provider, or retreat organizer may have its own cancellation and refund terms. Guests should review the applicable policy displayed during booking before confirming a reservation.
Where a booking-specific policy differs from this general policy, the policy displayed during booking will apply.
2. Refund eligibility
Eligibility depends on the booked service
Hotels
Refund eligibility depends on the hotel policy, selected rate plan, time remaining before check-in, promotional offers, and seasonal demand.
Resorts
Resort refunds may be stricter during peak season, long weekends, festivals, holiday periods, and exclusive packages.
Homestays
Homestays may follow flexible, moderate, strict, or non-refundable categories. Host approval may be required for modifications or date changes.
Experiences
Early cancellations may qualify for full or partial refunds. Last-minute cancellations may not be eligible. Organizer-initiated weather cancellations may qualify for rescheduling or refund.
Retreats
Refund eligibility depends on accommodation commitments, facilitator schedules, program preparation, and resource allocation. Deposits may be non-refundable.
Corporate bookings
Refunds for corporate reservations, conferences, MICE events, employee travel, and corporate retreats are governed by the applicable corporate agreement.
3. Refund Timeline
Estimated processing timelines
Where a refund is approved, it will generally be processed to the original payment method. Actual credit timelines may vary depending on the issuing bank or payment service provider.
4. Non-Refundable Bookings
Bookings that may not qualify for refund
Bookings identified as Non-Refundable are not eligible for cancellation, modification, or refund. Exceptions may be considered only where required under applicable law or at the discretion of the service provider.
Examples include:
- Flash Sale Bookings
- Promotional Rates
- Early Bird Offers
- Festival Packages
- Special Event Packages
- Limited-Time Deals
5. Refund Exceptions
Situations where refunds may not be available
Incorrect guest information provided during booking.
Failure to carry required identification.
Violation of property or activity rules.
Refusal of entry due to guest misconduct.
Missed transportation arranged independently by the guest.
Failure to obtain required travel documents.
Voluntary early departure.
Unused services after check-in or commencement of an experience.
6. How to Request a Cancellation or Refund
Information needed for support review
Cancellation or refund requests may be submitted through your Justwalkin Rooms account where available, customer support, email, WhatsApp support, or telephone. To help us process your request, please provide:
Booking Reference Number
Guest Name
Registered Mobile Number
Email Address
Reason for Cancellation, if applicable
Supporting documents, where applicable
Refund support
Share your booking reference number, registered mobile number, email address, and payment details for faster review.